Privacy Policy

Welcome to Zugaly, a brand owned and operated by Zugaly Crops Private Limited. This Privacy Policy explains how we collect, use, store, protect, and share your information when you use our website, mobile applications, and services to purchase groceries, dry fruits, dairy products, fruits, vegetables, and other products offered by Zugaly.

1. Information We Collect

• Personal information such as name, email address, phone number, delivery address, billing address, and profile information.
• Location information including precise location, GPS coordinates, latitude, longitude, delivery location, and address details provided by users for order fulfillment and delivery services.
• Account information including login credentials and profile information.
• Order history, cart contents, shopping preferences, and purchase activity.
• Payment and transaction information required to process orders.
• Device information such as IP address, browser type, operating system, device identifiers, cookies, and usage analytics.
• Customer support communications, feedback, and service requests.

2. How We Use Your Information

• To process and fulfill grocery orders.
• To determine delivery locations and ensure successful deliveries.
• To calculate delivery distance, delivery charges, and estimated delivery times.
• To identify nearby stores, delivery partners, and service areas.
• To manage customer accounts and profiles.
• To communicate order confirmations, updates, and support requests.
• To improve products, services, platform performance, and user experience.
• To detect fraud, abuse, unauthorized access, and security risks.
• To send promotional offers, notifications, and marketing communications.
• To comply with legal and regulatory obligations.

3. Location Information

Zugaly may collect precise and approximate location information, including GPS coordinates, latitude, longitude, and delivery addresses when users place orders or use location-based features.

This information is used to provide delivery services, determine service availability, identify nearby stores, calculate delivery fees, estimate delivery times, and improve customer experience.

Users may disable location access through device settings. However, certain delivery-related features may not function properly if location access is disabled.

4. Cookies and Tracking Technologies

We use cookies, analytics tools, and similar technologies to improve website functionality, personalize content, analyze traffic, and enhance user experience. Users can manage cookie preferences through browser settings.

5. Data Sharing and Disclosure

We do not sell your personal information. We may share information only in the following circumstances:

• With delivery partners and logistics providers.
• With payment gateway and payment processing providers.
• With analytics, cloud hosting, and technology providers.
• To comply with legal obligations, regulations, or court orders.
• To protect the rights, security, safety, and integrity of Zugaly and its users.

6. Data Retention

We retain personal information only for as long as necessary to provide our services, fulfill customer orders, comply with legal obligations, resolve disputes, prevent fraud, and enforce our agreements.

Account information, order history, transaction records, customer support communications, delivery addresses, latitude, longitude, location records, and payment-related records may be retained for operational, accounting, taxation, legal, regulatory, customer support, and fraud prevention purposes.

When personal information is no longer required, we securely delete, anonymize, or archive the information in accordance with applicable laws and business requirements.

7. Account and Data Deletion

Users may request deletion of their account or personal data by contacting us through the contact details provided below.

Upon receiving a valid request, we will review and process the request within a reasonable timeframe unless retention is required for legal, regulatory, accounting, fraud prevention, dispute resolution, or security purposes.

8. Security of Information

We implement appropriate technical, administrative, and organizational security measures to protect personal information against unauthorized access, alteration, disclosure, loss, misuse, or destruction.

While we strive to protect user information, no method of electronic transmission or storage is completely secure and we cannot guarantee absolute security.

9. Children's Privacy

Our services are not intended for children under the age of 13. We do not knowingly collect personal information from children. If we become aware that such information has been collected, we will take appropriate steps to delete it.

10. Your Rights

• Access your personal information.
• Correct inaccurate information.
• Request deletion of personal information.
• Withdraw marketing consent.
• Request information regarding data processing.

11. Compliance with Google Play Policies

This Privacy Policy complies with applicable Google Play User Data Policies and describes how Zugaly collects, uses, stores, protects, and shares user information through its website and mobile applications.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page together with an updated effective date. Continued use of our services after such changes constitutes acceptance of the revised Privacy Policy.

13. Contact Us

If you have any questions, concerns, requests, or complaints regarding this Privacy Policy or your personal data, please contact us: